Chris 07988179838
Phil   07778547900

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GardenLarch Ltd Shipping Policy 1/6/14

Standard Parcel deliveries - City Link Ltd
Pallet Deliveries - Kenyon Haulage Ltd

In the event of any shipping problems Please contact us first to try and resolve any issues.
Chris - 07988179838

City Link Help and Support Page - here

Standard Parcel deliveries

Once an order is ready for dispatch we will ship it using City Link courier.
We usually use City Link next day service (mainland UK, highlands and islands may be 2-3 days)
Some orders will require multiple packages being dispatched.
Once a booking is created a tracking number is generated.
We will send this to the customer via email during the booking process.

City Link Delivery Procedure (Info from City Link) - click here for City Link attempted delivery procedure
A delivery attempt will be made.
If this is unsuccessful then the address will be carded (a card will be left)
City Link will then attempt a second delivery.
If this second delivery fails the package (s) will be returned to the nearest City Link depot.
Please click the link above for the City Link attemted delivery procedure.

If after 2 delivery attempts City Link have failed to deliver, the package (s) are returned to their depot for collection.
It is the Customers responsibility to collect the package (s) from the City Link depot.

Failure to Collect from Depot
In the event of a failed collection from the City Link depot the package (s) are re sent to GardenLarch LTD.
In this situation GardenLarch Ltd then become liable for two lots of shipping costs. The original delivery cost and the return shipping cost.

Resending a failed Delivery
In the event of GardenLarch Ltd needing to resend a returned package (s) delivery charges will be activated.
Gardenlarch Ltd will charge £10 resending fee per package. This must be paid before any shipment is authorised.

Leaving Notice for City Link deliveries.
If a customer anticipates not being available to accept delivery there is a facility to notify City Link to leave the packages somewhere safe.
If the Customer notifies GardenLarch Ltd of a safe place to leave a package we can include this on the printed address label.
Once a shipment is in progress the only way to advise City Link of any request is to leave a note on the delivery address door.
Please note Gardenlarch Ltd is not responsible for any packages which are left after a Customer has requested so.

Pallet Deliveries - Kenyon Haulage Ltd

Deliveries by pallet will be shipped by Kenyon Haulage limited.
Contact details here
When we book a delivery by pallet will require a contact number for delivery.
The delivery driver will contact the customer to arrange delivery.
Any arrangements to leave the pallet at the customers delivery address shouls be arranged with the delivery driver when contacted.

Saturday deliveries can be made with prior arrangement.
There is an additional Saturday delivery charge of £30.